Synergy Credit Union - Help Centre

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Man online shopping and paying with credit card

Frequently Asked Questions

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Advice Centre

Understanding your finances involves having timely and relevant information. Browse through our articles to discover the details that match your financial needs.

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Fraud Awareness

Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.

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Online Banking

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Synergy CU Mobile App

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INTERAC e-Transfer

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We are currently experiencing a temporary issue with accepting e-transfers.

In the meantime, please try these workarounds:

Enable Autodeposit
Refresh the Browser: If Autodeposit is turned off, refresh the browser on the error page to proceed accepting the e-transfer.

Thank you for your patience as we work with our provider to resolve this issue.

Online Appointment Booking

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New Member Online Account Opening

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Our new member online account opening is currently unavailable. In the meantime, please reach out to us through our contact form and we would be happy to help.

Debit Cards/ Point of Sale Access

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ATMs

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Member Contact Centre (MCC)

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Branches

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Collabria Credit Cards

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CAFT

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Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.