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Help Centre

  1. LEARN
  2. Help Centre
If you have any questions about how to use Synergy's digital banking tools or would like to know more about what's happening at Synergy, explore everything that our Help Centre has to offer. If you have questions that aren’t answered here, feel free to contact us.

Want to learn more?

Making sense of your money means having the right information at the right time. We have a library of answers and videos to a number of daily banking, transfers, payments, and managing your account questions.
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Digital Banking Interactive Demos

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Frequently Asked Questions

GET ANSWERS

Advice Centre

Understanding your finances involves having timely and relevant information. Browse through our articles to discover the details that match your financial needs.
READ ON
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Fraud Awareness

Identity theft and financial scams can happen to anyone. Criminals are becoming more sophisticated, using the latest trends and technologies to defraud Canadians. To protect yourself, you need to be aware as well as proactive.
LEARN MORE

Service Status

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Online Banking
Everything is working
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Synergy CU Mobile App
Everything is working
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INTERAC e-Transfer
Everything is working
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Online Appointment Booking
Everything is working
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New Member Online Account Opening
Everything is working
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Debit Cards/ Point of Sale Access
Everything is working
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ATMs
Our Neilburg and Marshall branch ATMs are currently unavailable.
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Member Contact Centre (MCC)
Everything is working
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Branches
Our Marshall branch is closed today, December 20, 2024. Please call us at 1-866-825-3301 for banking assistance.
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Collabria Credit Cards
Everything is working
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CAFT
Everything is working

Lost or stolen card?

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.

Synergy Collabria Credit Card

If you suspect your Synergy Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Calculators

How much do you need to save for a comfortable retirement? Or what size mortgage can you afford in order to purchase a new home? Our calculators can help you work out the details of your financial plan and assist you in reaching your goals.

Piggybank 60X60
TFSA Calculator
Graph 60X60
Retirement Calculator
Mortgage Orange 60X60
Mortgage Calculator
Lending 60X60
Loan Calculator
Retirement 60X60
RRIF Calculator

Ways to Bank

Digital (online) banking

Do your banking digitally from your desktop, tablet or iPad.
TRY OUR DEMOS

Mobile app

Enjoy on the go banking from an iPhone or Android device.
TRY OUR DEMOS

INTERAC e-Transfer®

Send money in just a few quick and easy steps.
LEARN MORE

Mobile deposit

Deposit your cheque into your account pack – anytime day or night, anywhere you have an Internet connection.
LEARN HOW

Member Contact Centre

Enjoy the convenience of phone banking with our friendly, helpful team. Give us a call at 1-866-825-3301 for assistance.

Live chat

Connect with a local Synergy expert online by a secure live chat during regular business hours.


CLICK THE CHAT BUBBLE TO GET STARTED

Night deposit

Use one of our safe drop off boxes for your night deposits.
CONTACT US

ATM

Access more than 1,900 'ding free' ATMs across Canada.
FIND AN ATM
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