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Fraud Awareness

Believe it or not, there is no typical fraud victim in Canada. It can happen to anyone. Scams by telephone, mail, and online are a serious problem. It is important to protect yourself by staying aware and learning how to recognize the dangers. By understanding how fraud occurs, you can be empowered to Recognize, Reject, and Report it.

Beware of the New Bank Investigator Scam!

The Canadian Anti-Fraud Centre warns of a new scam where fraudsters impersonate financial institutions, claiming your bank account is compromised. They instruct victims to send an Interac e-Transfer® to their own cellphone number, then trick them into sharing a code that allows the fraudsters to steal the funds. They may even spoof phone numbers to appear legitimate.

Protect Yourself: Never share codes or URLs received via text or email, and always verify calls by contacting your bank or credit union directly.

Read more for detailed information and tips on how to stay safe.



Protecting Your Digital World

In our ongoing commitment to your safety, we want to make you aware of a recent surge in fraudulent communications targeting personal email accounts. These malicious attempts seek unauthorized access to your digital banking, often requesting sensitive changes like password resets. Beware of deceitful emails with dangerous links—NEVER click on them if suspicion arises.


Your First Line of Defense: You!

While Synergy employs robust online protection protocols, your vigilance is crucial in the face of cyber threats. If you encounter any suspicious communication, urgently contact us at 1-866-825-3301. Your quick reporting helps us stay one step ahead.

To bolster your online safety and significantly reduce the risk of fraud and phishing attempts:

  • Adopt an email provider with advanced security measures.
  • Implement two-factor authentication.
  • Set up robust spam filtering and monitoring to create an impenetrable barrier against fraudulent activities.

Cyber threats can take various forms!

A special shoutout to members who promptly delete suspicious communications. Your proactive stance ensures the security of your accounts and personal information, contributing to a safer online environment for everyone.

Take Precautions Against the Heightened Threat:

To address this heightened threat, please take the following precautions:

Exercise Caution

  • Be wary of unexpected emails or messages, especially those urging immediate action or containing links.
  • Avoid clicking on links or downloading attachments from unknown sources.

Verify Communications

  • Verify the legitimacy of any communication, especially if it involves clicking on links or sharing sensitive information.
  • Cross-check email addresses and message content for signs of phishing attempts.

Spread Awareness

  • Inform your friends and family about the increased risk during this holiday period.
  • Emphasize the importance of remaining vigilant across all communication channels.

Report Suspicious Activity

  • If you receive any suspicious communication or observe unusual activity, report it promptly to our Member Contact Centre at 1-866-825-3301.

Fraud awareness tips from our Synergy Experts


Tips for staying safe online


Learn more about cyber security - ATTACK

CYBER SECURITY - ATTACK

Are you under attack? Learn more more about social engineering attacks
Learn more about cyber security - Randsomeware

CYBER SECURITY - RANSOMWARE

You've been hacked! Learn more about ransomware and how to protect against it.
Learn more about cyber security - Phishing and smishing

PHISHING & SMISHING

What they are and how to protect yourself
Learn more about cyber security - SAFE and what it means

SAFE

Learn the four cornerstones of internet security.
Learn more about cyber security - PC Hygiene

PC HYGIENE

Ways to keep your computer clean of malware

Is your information secure?

We want to help you make sure your information is secure. Here are 8 password tips to help you keep your accounts safe.
  1. Make your password long - The longer, the better – at least 12 characters is recommended, if possible. Longer passwords are harder to crack.
  2. Make your password a phrase - String some words together that might make it hard to crack - example is to make an acronym from a phrase such as 'My Favorite time Of The year is summer!' The password would be the first letter of each word: 'MFtOTyis!'
  3. Include numbers, symbols and uppercase and lowercase letters - Consider a '$' instead of an 'S' or mix in some '%' or '!'.
  4. Avoid using obvious personal information - Finding your daughter's name and birthday may only take a quick search on your Facebook page.
  5. Use multi-factor authentication - Convenience should never trump security. An extra step in accessing your account is that much more secure. Multi-factor authentication adds another layer of security, supplementing the username and password model with a code that only a specific user has access to (typically sent to something they have immediately to hand, like your mobile phone).
  6. Do not reuse passwords - If an account is compromised, hackers will use the successful login information in multiple places.
  7. Use a password manager - There are programs and services that allow you to store strong passwords for each or your sites – but you only have to remember the one password to access the service. Password managers can also provide guidance on creating strong passwords and indicate when your strong passwords should be updated.
  8. Keep your passwords under wraps - It might seem obvious, but scan your office to see how many people keep them on sticky notes attached to their monitor!

BE FRAUD SMART
Protect yourself by educating yourself.

Check out this e-brochure for topics such as these and more:
    • identity theft
    • how to bank online with confidence
    • what to do if fraud happens to you
Get Cyber Safe is shining a light on all the ways the internet allowed us to stay connected and find a new "normal" in our lives. Check out some helpful resources:
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