Synergy Credit Union - New Community Member Information

New Community online banking users, here's what you need to do:

- Before November 13, make sure to record all your existing INTERAC e-Transfer contacts. You'll be able to add them to your new profile after November 19.
- If you've set up any auto deposits before November 15, remember to remove them.

Important Dates:

- November 13th: The ability to send INTERAC e-Transfers will be temporarily disabled.
- November 15th: You won't be able to receive INTERAC e-Transfers after this date.
- November 19th: The send and receive functions will be fully operational again once the system transition is complete.

Note: Your INTERAC e-Transfer profile, along with its history, will not be automatically transferred to Synergy Credit Union online banking. It's important for New Community online banking users to follow these steps to ensure a seamless transition to the new system.

Change can sometimes bring along a wave of questions, and we're here to address them all. While we've compiled a list of FAQs we thought you might have, we understand that your unique queries may go beyond what we have here.

Rest assured, we're eager to assist you! Whether you prefer the personal touch of an in-branch conversation, the convenience of a phone call at 1-866-825-3301, or the speed of an email, our team is ready to provide the answers you need.

Don't hesitate to reach out! We're here to ensure every question finds its answer.

The official merger was January 1, 2023. Next steps will include consolidating banking systems which will take place in November.

New Community members will continue to operate their accounts as they had before the January 1^st merger date. There will be no change right away. It will take a few months for our banking systems to merge, which we are planning for that to take place in November.

New Community members will not experience a change right away, including use of services like cheques and cards. In fact, it will continue to be business as usual for a few months. There will be communications as we get closer to the banking system merge in November so that you know just what to expect.

Starting August 14, 2023 we're upgrading our phone system to provide faster responses. When you call our current number (306-653-1300) for the New Community Branch, you'll be redirected to Synergy Credit Union's Member Contact Centre (MCC) at 1-866-825-3301. Our dedicated MCC team can help with all branch-related queries, including bill payments, account balances, fund transfers, and online banking troubleshooting. If you need to speak with a specific team member at any branch location, our friendly Member Contact Centre representatives will gladly connect you.

Our Member Contact Centre is available during regular hours:

Monday-Friday - 8:00 a.m. - 8:00 p.m. MT

Saturday-Sunday - 9:00 a.m. - 5:00 p.m. MT

Statutory Holidays (except December 25 and January 1) - 9:00 a.m. to 3:00 p.m. MT

For 24/7 online banking technical support, call 1-888-273-3488.

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Our team is your team. Synergy experts are a team of hard-working and dedicated people who live and work right here in our communities. Not only do they understand your challenges, they also have the skills and training to tailor innovative solutions to your unique financial needs. Everyone at Synergy, from our branch management to our financial services team, is invested in your success. Because when you succeed, we all do.