Growing communities through innovation, social responsibility and financial strength.
Co-operatives are based on the values of self-help, self-responsibility, democracy, equality, equity and solidarity. We subscribe to the co-operative principles as endorsed by the International Co-operative Alliance, and the international credit union operating principles as endorsed by the World Council of Credit Unions.
Co-operation and Accountability
We work together through a belief that we can accomplish more together than alone. We take into account the effect of our actions on others. In the tradition of our founders, co-operative members believe in the ethical values of honesty, openness, social responsibility, and caring for others.
Communication
We communicate in an open, effective and timely manner.
Community Impact
We actively support the development of our communities locally, provincially and beyond. Our communities are stronger because of the credit union system.
Employee Satisfaction
We respect our employees and their contribution to our success. We encourage employee involvement and participation. We recognize and reward them for their creativity, teamwork and achievement. We support their development by providing training and educational opportunities. We respect their need to balance personal and professional lives.
Financial Strength
Our strong financial performance allows us to invest in members and the community for future growth. We balance the need for financial results with the needs of our members and communities. The trust and confidence of our members is maintained through sound business practice.
Product and Service Excellence
We work with our members and communities to understand their needs, and respond with innovative, high quality products and services. Our employees provide friendly, knowledgeable and helpful service.
Professional Conduct
Members’ financial affairs are conducted with integrity and in a professional manner. Our ethical principles are rooted in concern for the individual. Confidentiality is an integral part of the way we do business.